Contactless Customer Journey - Read More

Contactless Customer Journey


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Our Showrooms are now fully open. We are able to offer alternative ways for you to transact with us. If you still need or want to change your car, we want to make it as easy as possible for you without having to leave your home. With our Contactless Customer Journey, you can browse our selection of New and Used vehicles online to find your perfect car, complete the paperwork remotely and schedule a home delivery at a pre-arranged time convenient for you.

The Contactless Customer Journey process can be seen in further detail just below, alternatively please get in touch with your local Ponthir dealer and we will be more than happy to assist you with any queries that you may have.


  • Choose from 100’s of cars in Group stock 
  • Home Test Drive’s complying with social distancing guidelines 
  • 14 Day/500 miles Moneyback or Exchange 
  • Minimum 12 month warranty with option to extend 
  • Home Delivery within a 60-mile radius, showroom collection available 
  • Flexible service plans

The Journey

1. Vehicle Selection

Choose one of our hundreds of New or Approved Used vehicles in stock, and contact us through any of the following channels: Website – Email – Telephone – Facebook – Instagram – Twitter – LinkedIn. Plus, you can now communicate with us through these additional, alternative channels: FaceTime – Zoom - WhatsApp

2. Presentation and Test Drive

Once you have made your enquiry, our Sales Managers will produce a personalised video presentation to send to you and follow up using your preferred method of contact. If you like what you see, we can then bring the vehicle to you for an unaccompanied home test drive. We will adhere to all social distancing guidelines as well as ensuring the touch points of the vehicle are sanitised before and after your test drive.

3. Secure Remote Transaction

If it is the car for you, then we can finalise your deal with no hassle. As you are dealing with our Sales Managers, you can be sure you are getting the very best deal. Our Business Managers are also able to take you through all the required paperwork remotely, even if you are using one of our finance packages.

4. Home Delivery

Now, it’s time to sit back whilst we ensure the thorough preparation of your vehicle is completed, at which point we will deliver the car to your home at a mutually convenient time.

5. Aftersales Care

We will check in with you a few days after home delivery to make sure everything is to your satisfaction and to address some of those questions you may have forgot to ask previously.

Car Purchase FAQ's

How Do I Make Payment?

We can conclude your purchase remotely. A Business Manager will complete a virtual pre-delivery appointment using your preferred contact method. We can take care of all your finance arrangements in the usual fashion.

Can I Still Part Exchange My Car?

Yes, a member of our team will be able to appraise any potential part-exchange.

How Do I Sign The Documents?

We have the facilities for you to sign your documents electronically from the comfort of your own home.

Handover & Delivery FAQ's

Will You Deliver My Car?

Yes, we can deliver your new car to your home at a pre-arranged and convenient time.

Do You Charge For Delivery And If So, What Is The Cost?

No, our delivery service is included as part of our Contactless Customer Journey to help make your car buying experience as safe and risk free as possible.

Do I Need To Insure The Car Before You Deliver?

You will need to arrange your own insurance.

Can I Still Collect From Your Dealership?

Yes, you are more than welcome to complete the purchase remotely and then pick up your car from one of our dealerships in line with the Government’s recent guidance.


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